Terms & Conditions

1. Seller

The store is operated by NOSOCKSPOLAND Prosta Spółka Akcyjna, with its registered office in Łódź, ul. Błońska 13, 93-564 Łódź, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register under KRS no. 0001062639, NIP (tax ID) 7292752063, REGON 526629593. Contact: kontakt@nosoksy.com, +48 602 350 365.

2. Orders

Orders are placed through the website, without creating an account. The sales contract is concluded when you click the order button (“Buy and pay”) and complete the payment; we confirm it by e-mail together with the order number and a link to the order status page. All prices, delivery costs and the total amount are shown before you confirm. Retail orders are limited to 50 pairs; larger quantities are handled as wholesale by e-mail.

3. Prices & payment

Prices are in Polish złoty (PLN) and include VAT. Payment is made in advance through Przelewy24, operated by PayPro S.A. (ul. Pastelowa 8, 60-198 Poznań, Poland). We never see or store your card details. Promotions (15% off orders of 120 PLN or more, or a 5th pair free when you buy 4) never combine — the one more favourable to you is applied automatically. Wholesale orders of 50 pairs or more are priced individually.

4. Delivery

We ship within Poland only: InPost parcel locker (12.99 PLN) or courier (16.99 PLN); delivery is free on orders of 100 PLN or more (after discounts). Orders are dispatched within 3 business days of the payment being credited; the carrier then usually delivers within 1–2 business days.

5. Right of withdrawal

As a consumer (or a sole trader buying outside your professional activity) you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. Send a statement by e-mail to kontakt@nosoksy.com or by post to the seller’s address — you may use the form in section 8. Return the goods to the seller’s address no later than 14 days after sending the statement; the direct cost of returning the goods is borne by you. We refund all payments received, including the cost of the cheapest standard delivery we offer, within 14 days of receiving your statement, using the same payment method; we may withhold the refund until we receive the goods or proof of their dispatch. You are liable only for any diminished value of the goods resulting from handling beyond what is needed to establish their nature, characteristics and functioning. The right of withdrawal does not apply to insoles made to your individual specification (custom sizes or personalised pairs).

6. Complaints (non-conformity)

The seller is liable for the goods’ conformity with the contract for 2 years from delivery, under the Polish Consumer Rights Act. Submit a complaint by e-mail or post, describing the defect and quoting the order number. We respond within 14 days. In case of non-conformity you may request repair or replacement, and — where that is impossible or disproportionate — a price reduction or withdrawal from the contract. The cost of sending back goods under a complaint is borne by the seller.

7. Out-of-court dispute resolution

Consumers may seek help from a municipal or district consumer ombudsman, from the Trade Inspection (mediation, permanent consumer arbitration courts) and via the EU ODR platform at ec.europa.eu/consumers/odr. More information: uokik.gov.pl. Polish law applies; matters not covered here are governed by the Polish Civil Code and the Consumer Rights Act.

8. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: NOSOCKSPOLAND Prosta Spółka Akcyjna, ul. Błońska 13, 93-564 Łódź, Poland, e-mail: kontakt@nosoksy.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods: ……………………………… Order number: ……………… Received on: ……………… Name of consumer(s): ……………… Address of consumer(s): ……………… Signature of consumer(s) (only if this form is notified on paper): ……………… Date: ………………

(*) Delete as appropriate.